Meta ad account & billing recovery

Your ad account is down.
Every hour it stays that way is a client asking why.

Metarans handles Meta ad account disables, rejected billing, and Business Manager locks for agencies and freelancers who don't have time to sit in Meta's support queue. Send the details, get spend moving again.

Account statusBM-88214
Ad accountDisabled
Payment methodUnder review
Spend limit$0.00
Ad accountActive
Payment methodVerified
Spend limit$18,500 / day
restored in 41 hours

The four failures that stop spend cold

All of these look identical from inside Ads Manager: a red banner and no explanation. They're not the same problem, and they don't get fixed the same way.

ERR_DISABLED

Ad account disabled

Meta flags the account after a policy sweep and the appeal form loops back to the same auto-reply.

ERR_PAYMENT

Payment method rejected

Cards get silently blocked mid-campaign, spend halts, and support tickets sit unread for a week.

ERR_BM_LOCK

Business Manager locked

One client asset trips a review and it drags the whole Business Manager, and every account inside it, into restriction.

ERR_SPEND_CAP

Spending limit stuck

The account is live but capped at a fraction of what a launch needs, with no visible reason or reviewer to reach.

From locked out to spending, in four steps

01

Send the account details

Business Manager ID, ad account ID, and a screenshot of whatever error Meta is showing. Takes about four minutes.

02

Root cause is diagnosed

Every restriction traces back to a specific policy trip, billing signal, or verification gap. It gets identified before anything is submitted.

03

The right appeal path is filed

Generic appeals get generic rejections. The submission is matched to the exact review queue that handles that failure type.

04

Spend resumes

You get a written note on what tripped it and how to keep it from happening on the next account.

212
accounts restored since March
2.6 days
median turnaround
$1.4M+
monthly spend unblocked

Built for agencies

Managing dozens of client Business Managers means one disabled account can put five client relationships at risk at once. Escalations are handled per client, with a status note you can forward straight to them.

Built for freelancers

Running one or two ad accounts solo means there's no ops team to chase Meta's support form for you. Send the account, get a plain answer on what's wrong and when it'll be fixed.

Send the account, get a diagnosis within a day

No retainer to start. Include the Business Manager ID, the ad account ID, and a screenshot of the error you're seeing.

hello@metarans.com